Mermaid’s Palace Review 2025

Mermaid’s Palace casts a magical underwater theme over a full range of Saucify (BetOnSoft) games, accessible via Windows or Mac download, instant play and mobile devices. It holds a Curaçao license.

Restricted Countries

Players from Israel, Poland and South Africa are not accepted. Players located in other regions should confirm the legality of online gambling before registering.

Game Selection

Mermaid’s Palace features an expansive collection of BetOnSoft titles, including five-reel video slots like Bucksy Malone, Age of Spartans, Cash Puppy, Mermaid Serenade and Legends of Greece, as well as classic-reel slots.

Its table game roster includes multiple variants of Blackjack (Vegas Strip, Atlantic City, European), Roulette (American, European), Baccarat, Craps, Three Card Poker and more.

The video poker suite is a standout, offering single- and multi-hand versions of Jacks or Better, Deuces Wild, Bonus Poker Deluxe, Deuces & Joker, Aces & Faces, Triple Double Bonus and even progressive Rocket Jacks.

Mobile Casino

Players can access Mermaid’s Palace on smartphones and tablets via mobile browser. Logging in or registering works as expected via the mobile site.

Customer Support

Support runs around the clock. Live chat is the quickest option, while North American toll-free calling and email are also available—with replies usually by the next day.

Security and Fairness

Site data is protected with SSL encryption. Finished fairness is validated by iTech Labs, and results are transparent via an audit seal on the site.

Reputation and Safety Index

Mermaid’s Palace earns praise for its design, expansive menu, and 24/7 support. Some players report smooth withdrawals via e-wallets.

However, there are numerous complaints about delayed payouts, verification bottlenecks, and unresponsive support—though many of these have eventually been resolved.

Mermaid’s Palace Not on GamStop

Mermaid’s Palace is not on GamStop, meaning UK players who self-excluded through that scheme can still register and play here using a Curacao license.

Benefits for Players

• UK players accepted despite GamStop exclusion
• No UKGC-imposed restrictions on bonuses or withdrawals
• Access to a wide game variety—including slots, table games, and video poker
• Play available via desktop, mobile, or download formats
• 24/7 support across multiple channels

Pros and Cons

Pros

• Diverse BetOnSoft game library, including slots, table games, and video poker
• Multiple access options: download, instant play, and mobile browser
• Continuous support available at all times
• SSL encryption and iTech Labs-certified fairness

Cons

• Blocked to residents of Israel, Poland, and South Africa
• Numerous player complaints around withdrawals and identity verification
• Bonus and banking transparency is limited in public channels
• Mobile experience functional but not fully custom-developed

Final Verdict

Mermaid’s Palace Casino stands out with its mystical theme, deep collection of Saucify games, and round-the-clock support. Mobile access via browser keeps it flexible, and security measures are in place.

Yet, its reputation takes a hit from delays in payouts and slow verification processes documented by multiple players.

For those outside restricted countries who favor themed slots and poker variety and don’t mind some risk, it offers memorable gaming—just proceed with caution and test with smaller sums first.